Battlefield 3 - blędna data urodzenia przy tworzeniu konta origin

[KayKus]

Witam, podczas rejestracji podałem błędny rok urodzenia, dzięki czemu nie mogę grać battlefield 3 multiplayer. Napisałem do help.ea.com (amerykańskiej) a oni wysłali mi taki formularz:

Salutations Michal!

My name is Chad with Electronic Arts Specialist Support and I'll be assisting you in the recovery of your EA Origin Account.

I would like to begin by apologizing for the excessive wait you've had to endure waiting to have your account restored. Frustrated is probably an understatement at this point, but I understand your pain and I'm here to assist. Firstly, in order to start restoring your account I'll need some basic information that is listed below.

-The Original Email Associated with your Account

-All CD/Game Key's that you have

-Any Origin Order Numbers that you have

-Xbox, PSN, or PC user ID names

-Your Date of Birth

-Your IP Address (If you are unsure how to check that, please just visit www.WhatismyIP.com)

Additionally I will need you to create a brand new email address to associate with your account. Please do not create a new Origin account with that email address.

Also include any other information you think may

be useful in restoring your account.

I look forward to your reply so we can work together to resolve this situation as quickly as possible,

Thanks again for contacting EA Support!

Na meila wysłali mi to samo.

Teraz pytanie, czy mogę odpisać im poprzez Notes (Notatki) czy drogą meilową?

Jak na razie odpisałem przez notes, a gdy odpisuję meilem to przysyłają mi:

Dear Michał,

You?ve emailed us at an address that isn?t actively monitored or answered, but we want to make sure you receive help if you need it.

For the best possible service in the quickest amount of time, please visit http://help.ea.com and log in with your EA account information. Once you?ve done so, you?ll be presented with easy and convenient means to contact our game experts, and they?ll do everything they can to get you back in the game!

Regards,

EA Customer Experience

W ogóle w temacie wiadomości jest inny temat sprawy niż otrzymałem ten na notes. Jak mam napisać meila aby był związany z moim casem?

Dziękuję za pomoc i pozdrawiam, Kaykus.